Refund Policy

Monthly and annual subscription payments are final once charged.

You may cancel your subscription at any time to prevent future renewal charges. Cancellation does not refund the current billing period, unused time, prior billing periods, or any features, credits, or services already made available.

Credit purchases and credit balances are final and non-refundable.

Monthly subscription credits, annual monthly credit slices, add-on credit packs, usage credits, unused credits, partially used credits, expired credits, promotional credits, trial credits, referral credits, bonus credits, and complimentary credits are non-refundable and have no cash value.

Unused subscription credits roll over once into the next billing period and expire 30 days after the end of their original billing period.

Annual subscriptions grant monthly slices. Each slice follows the same one-rollover rule and expires 30 days after the end of its original monthly entitlement period.

Top-up credits expire 90 days after purchase.

Expired credits are not refundable, transferable, exchangeable, or redeemable for cash.

Lucy AI uses artificial intelligence. AI outputs may vary, may be inaccurate, and may require user review.

Dissatisfaction with AI-generated output, response quality, memory behavior, generation results, creative results, response style, or feature performance does not qualify for a refund.

If you believe you were charged in error, contact support@trylucy.ai within 7 days of the charge.

We may review billing errors in our discretion. Submitting a request does not guarantee a refund, credit, reversal, account credit, or payment adjustment.

If you dispute a valid charge with your bank, card issuer, payment provider, or payment processor instead of contacting us first, Lucy AI may submit evidence showing your acceptance of our Terms of Service, Refund Policy, checkout disclosures, subscription terms, credit purchase terms, usage records, account activity, invoices, receipts, support communications, and related billing records.

Lucy AI may suspend or restrict your account while a payment dispute is pending.

This Refund Policy does not limit any rights you may have under applicable law that cannot be waived.